Refund Policy

Smotpro follows different refund policies for its different services. Kindly refer to individual service agreements for more details on refund policy.  in the event of cancellation of our services by you the amount paid by you will be kept in a suspense account and same can be utilized for any other services for yourself or any of the Family members from Smotpro within one year from the date of cancellation, Smotpro will act on the agreement signed by the client and smotpro. Smotpro does not offer any refund for the transaction charges, for any funds spent on search engines, for the services already delivered or any other miscellaneous charges which are non-recoverable for Smotpro and refunding those causes any loss to Smotpro.

1. Refunds of Service Fees will only be considered where you satisfy the Refund Eligibility Criteria in full. If you (or the relevant Consular customer as applicable) fail to meet any of the Refund Eligibility Criteria, we shall have the right in our sole discretion to decline the request for a refund.
2. The service shall be deemed to be delivered in full upon completion of personal data processing ( personal data processing is initiated as soon as you complete online registration on the Smotpro portal).
3. To apply for a refund, you must properly and fully complete and submit a Refund Request by filling online form on “Contact Us page. All refund requests should be submitted to VFS by you either through an email or in person though the online form.
4. We shall process your Refund Request following receipt as soon as it is reasonably practicable. Response times will vary depending on the mode of payment and stated reasons for requesting a refund of the Service Fees. In any event, we shall notify you of the outcome of the request by the timescales set out in the Refund Processing Timelines.
5. By filling in and submitting the Refund Request, the payment of a refund of a Service Fee is not guaranteed. The refund will only be approved or rejected by us after verification basis the Refund Eligibility Criteria.
6. Any Transaction Charges or loss due to exchange rate fluctuation that arise upon processing a refund of Service Fees shall be borne solely by you. Transaction Charges will be deducted from the final amount to be refunded. Loss due to bank charges and difference in exchange rate will be borne by you and VFS is not liable to pay any interest on this amount.

Contacting Us

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Contact +91 9483506529

to reach us for any grievances Redressal please e-mail at [email protected] OR call us at +91 9580445522